I was born and raised in a small town in Northern Illinois.  I began my work career running paper routes at the age of 9.  I also had an extensive neighborhood clientele of older adults for whom I would shovel snow and perform lawn clean-ups and odd jobs.  When I was 12, I worked for my aunt helping out with her janitorial and maintenance company.  At the age of 16, I began working full time. I was responsible for floor maintenance and the cleaning of the local police station, court house, phone company, car dealerships and the town's bank.

I moved to the San Francisco Bay Area when I was 18 years old and began my tenure with the San Francisco Police Department (SFPD) as a Crime Prevention Specialist.  It was during my employment with the city that I gained most of the foundation for my working career.  I was fortunate to have supervisors who had faith in my abilities and took the time to cultivate those abilities.  During my time with the SFPD, I began grant writing and successfully funded a new project called the Roving Patrol.  Reporting to the Executive Director, the SFPD and the State of California Office of Criminal Justice Planning, I was responsible for establishing and directing the project.  One of the highlights of my working career was when I was awarded the State of California Governor's Victim Services / Public Safety Award.  I was the first "individual"  to receive this award.

In 1991, I left my position with the SFPD in order to work for a non-profit organization that was interested in establishing a similar project that would be volunteer staffed.  I was responsible for the design, implementation, direction and funding for the new project. 

My career in web development began in 1997 when I was hired as a Technical Writer/Project Manager for the customer service support organization of a Fortune 500 company. Over a five year period while working with a team that supported an international customer service organization of over 7,000, the Customer Service Intranet site grew to more than 20,000 pages.  Since 2002, I have worked as an independent contractor assisting small and medium-sized businesses with establishing a web presence to further their objectives. 

My total work experience includes tenure with non-profits, city, county and state agencies as well as the private sector. Above all, I know first-hand that excellent customer service and a strong work ethic are keys to the success of any endeavor.  I strive to maintain the highest level of customer satisfaction.  I truly believe that if my clients are successful, so am I.

I now reside in Western New York with my wife, Jan and our rescued dog Tasha.  I enjoy writing and playing guitar. While I mostly write for my own enjoyment, I still hold the dream of someday hearing at least one of my songs preformed by a professional.  I am also rather handy when it comes to home improvement projects and take pride in fixing up our 1930 Cape Cod home.