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FAQs
What is the best format for sending you content?
How long will it take before my updates are live?
How will I know when my updates are completed?
I sent you an update with headers underlined.  Why were the underlines removed when the information was posted?
I heard that keywords are no longer used by most search engines.  Why do you still ask me to provide them for my site?
Why did I find issues/broken links on some of the pages listed on your client page? Don't you check for these things?
I sent you an email at 2:30 AM and you responded right away.  Don't you ever sleep?

What is the best format for sending you content?

If your site is a new site or a redesign, we'll spend some time on a call to make sure I have a complete understanding of the requirements for your project.

Once your site is established, It is preferable that updates be sent through email.  I track all activities through email and use them as a basis for completing your billing narratives. If you have more than 10 megs of data, please call me.  I will arrange for you to be able to upload the data.

While the work may be completed using almost any kind of document formatting, some forms are much easier to work with, provide for cleaner coding and allow for quicker more flexible development.

Images should be sent in their original format.  I will resize and optimize them to work best within your pages.  If you have original Photoshop files, please send them.  JPG's and GIF's also work well and can easily be optimized.  If your image is originally in a GIF format and has a transparent background, please send it as is without changing it.  JPG's do not support transparency, and sometimes we need to have this functionality. Please provide a description of your images. For accessibility reasons, each image must include an alternate text description.  If one is not provided, I will use my best judgment and assign one.

If you are sending text content, you may send it in any text format.  If the updates are small text changes, feel free to send the text as the body of your email.  If you feel you need to illustrate how the text should flow on the page, a Word document may be attached.

PDF's are also acceptable.  I will optimize these files for ease of use.  If you will be posting PDF files, please remember to complete the document properties which include keywords and a file description.  If these are not present, I will add them using my best judgment. If your PDF document is a form, please consider making your document fillable online for ease of use.

Media files should also be sent in their original format. Media files can be difficult to deal with in a normal hosting environment.  Review of the files will be necessary in order to determine if the files would best be viewed within your document or linked to from a service that provides streaming. In some cases, I might recommend editing the file to keep it within generally acceptable size limits.

I will provide you with regular progress reports about your site, and will let you know if there is additional information I think may be needed to convey your message.

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How long will it take before my updates are live?

The accuracy of the information posted to your website is paramount. Once you are established as a client, you can expect that most updates will be completed and put into production within one business day.  Often, updates are completed within just a few hours.  If the scope of the work is more involved and will take longer to complete, I will always communicate with you and give you an estimated time of completion.

If your update is urgent, please specify this in the subject line of the email. Every effort will be made to accommodate your request.

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How will I know when my updates are completed?

Upon completion of your updates, I will simply reply to your email with a response that the item has been completed. If clarification is needed, I will indicate that I have questions by email or via telephone.

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I sent you an update with headers underlined.  Why were the underlines removed when the information was posted?

I will find a more appropriate way to emphasize items which may be underlined in your original documents.  The reason is this: As a default, most sites indicate that a block of text is a live link if it is underlined and colored.  If the text you wish to emphasized is also underlined, it may not be clear to your site visitor that it is not a link.  Therefore, for ease of use, bolding, a font change or italics may be used instead.  Of course, the method used will also take into account the overall look and feel of your site.

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I heard that keywords are no longer used by most search engines.  Why do you still ask me to provide them for my site?

There are a couple of reasons for incorporating keywords into your site.  There are still spiders that look for these to help the end user by categorizing the results.  More importantly, I find that having the site owner focus on the keywords helps them to build their site so that it incorporates all of their main objectives.  Search engines do look at the content on your pages to index them properly. If your site incorporates keywords in the content of your pages, you'll have a much better chance of being found by those terms. Also, if your site needs it's own search engine, the keywords and document descriptions will help to index your pages appropriately.

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Why did I find issues/broken links on some of the pages listed on your client page? Don't you check for these things?

Absolutely! Each site I work on is checked for links, spelling, standards and code validation.  Older sites may include obsolete coding.  In some cases, sites that were built by someone else and inherited by me may include errors.  These errors are immediately disclosed to the site owner along with a recommendation for correction. Of course, the decision to fix the errors/invalid code lies completely with the site owner. 

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I sent you an email at 2:30 AM and you responded right away.  Don't you ever sleep?

Seriously, you'll never know when I am lurking around in cyberspace.  I roll new sites and redesigns to production in the wee hours because there is less web traffic and fewer users will be impacted by any site-wide or domain changes I may be making.

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